How to measure curtains

Made to Measure Curtains

Before you measure   Before taking measurements for your curtain, it is important to make sure your curtain pole or track is installed in the recommended location.  The curtain pole/track should extend at least 15-25cm to either side of the window, and 15cm above the top of the window. We recommend you use a metal tape measure, which will not stretch.   Curtain width To measure the width of your curtain, measure from the end of the tracks or the usable section of the pole between the 'finials' or decorative ends (D...

How to choose curtain headings

Made to Measure Curtains

Heading is the way the top of the curtain attaches to the poles or track. There are different headings you can choose for your curtains and all depend on your preference or the type of pole or track you are using.  The type of heading you choose can sometimes affect the curtain’s look (to achieve a contemporary or a traditional style) and cost (some headings require more fabric and complicate processes than others).   Pencil   Pleat   A   pencil pleat heading creates a simple and tidy feel.   It can   be hung onto ...

How to measure blinds

Made to Measure Blinds

How to Measure Blinds Unlike curtains, blinds can be fitted either inside or outside the window recess. We advise you fit your blinds outside of the window recess if the window opens inwards, if the window is not straight, or if the recess depth is less than 8cm. Inside the window recess Measure the width and the length. We advise you make a set of measurements down the side of the window jamb, as sometime windows recesses are not always square. If the measurements differ, select the shortest.   Outside the window ...

Free Swatch

Fabric Advices

VoilaVoile is a bespoke collection of the most luxurious fabrics from around the world. The portfolio is hand picked from a select group of independent fabric manufacturers to bring you the highest quality material and largest choice of classical and contemporary designs in the UK.  VoilaVoile does not compromise on quality.  We believe our curtains are the best and we are sure you will think so too.   We do offer a ‘no questions asked’ money back guarantee, but we also know that sometimes it can be helpful to see ...

How to choose linings

Fabric Advices

No Lining – Suitable for a sheer curtain, tap top heading curtain (light weight) or voile curtain. Standard Lining – This is 100% polyester fabric which not only protests fabrics and furnishing from fading but also provide darkness (80% blackout). Cream Blackout Lining – A great performing premium blackout lining which is made up of 100% polyester and has excellent blackout properties (90% blackout). Dark Brown Blackout Lining -  A great performing premium blackout lining which is made up of 100% polyester and has ...

Payment Methods

Payment, Pricing & VAT

The following credit and debit cards can be used as payment: ·         Visa ·         Delta ·         Visa Electron ·         MasterCard ·         EuroCard ·         UK based Maestro and Solo cards . Unfortunately we don’t accept cheque. However if you would like to order a number of products and your order is over £2000, please contact us for a help via info@voilavoile.com

Delivery & Shipping time and charges UK delivery:  Your items will be with you in less than ten working days. Delivery is from 8am to 6pm Monday to Saturday, excluding bank holidays.  The VoilaVoile online tracking service can help you check the status of your order and your estimated delivery time.   Country Delivery time Delivery charge UK England, Scotland, Wales and Northern Ireland 10 working days 5.95   (£1 for Swatches ) Europe Zone 1 Belgium, France, Germany, Luxembourg,   Monaco, Netherlands 12-13 working ...

Caring for your curtains

Caring Your Curtains

          Recommended cleaning ·      Recommended cleaning instructions for each fabric are shown on the website.  ·         Please note wash the curtains only when they are advised washable. Don’t wash if the lining, trims and embellishments aren't washable or colourfast. ·         Remove hooks, rings and hardware before washing. ·         Hand wash or machine wash use cool water and mild detergent and rinse gently. ·         Don’t overload the washing machine. Don’t wash if the curtains are too large for your was...

Please contact us to authorize your return and refund via info@voilavoile.com Please provide us your order number on your email. The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.

Track orders

Orders

Please check your order status via your Voila Voile account or make enquiry via info@voilavoile.com

Troubleshoot Declined Payments

Payment, Pricing & VAT

To protect your security and privacy, your bank can't provide Voila Voile with information about why your payment was declined. Because of this, you need to contact your bank directly to solve these payment issues. Also please double check: ·         Whether you entered your payment information correctly on your order ·         You have funds available in your bank or credit account to cover the order cost. ·         Try again with a different payment method

Are all VoilaVoile products made to order?   Absolutely.  All of our made-to measure products are manufactured by a team of specialist tailors.  We also stock a range of ready made products.  We use the most luxurious fabrics from around the world, which are hand picked from a select group of exclusive independent partners.  We have excellent relationships with our partners most of our fabrics are exclusive.  This means they are not available anywhere else in the UK.   How can I make sure I measure my windows corre...

Commercial Customer discount

Payment, Pricing & VAT

Our Products are designed for residential use and we also bespoke higher standard products for commercial use.  Please contact us for a free quote via info@voilavoile.com

For the orders to the countries outside the EU, VAT won't be charged. These parcels may be assessed for import or customs fees, depending on the laws of the country concerned.

VAT for EU customers

Payment, Pricing & VAT

For customers with an EU delivery address, VAT is charged in accordance with local legislation. VAT charges for your order will be itemised on your order, in the e-mail confirmation of your order and on the invoice available in your account.

You're able to change your account details by logging into your account.

Login: Create or Sign in  an Account on the top right corner   Forgotten Password: If you've forgotten your password, you can select "Forgotten Password" and we'll send you a new one - remember to check your spam folder if you don't see it in your inbox after a few minutes as it will be auto generated.    Once you've logged in, you'll be able to: ·         Track your order / Note when you're product will be ready ·         Get delivery information if your order has been dispatched ·         Get a VAT Invoice ·     ...

We'd love to hear from you, please contact us via info@voilavoile.com and we'll be in touch.

If I introduce a friend to www.VoileVoile.com

Payment, Pricing & VAT Website

Recommend a friend and earn rewards! If you like Voila Voile, please don’t keep quiet about it, why not recommend them to a friend & earn rewards! Helping others to discover our lovely products. It's quick and easy to do. Each lucky friend you recommend will receive 10% off their first internet order with us! Once they have placed their first order you will also receive a 10% discount code for yourself, which you can use on your next purchase. How good is that! * Recommend as many friends as you like, they will eac...

VoilaVoile provides documentations to help you to measure and fit your Curtains, Blinds and Voiles. How to Measure Curtains How to Choose Headings How to Choose Linings How to Measure Blinds

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