Return Policy

We want to ensure you are completely happy with your bespoke products.  We offer a ‘no questions asked’ returns policy for items returned within 14 working days from delivery.


We are also happy to accept the return of faulty goods within 14 working days from delivery.  Please note that failure to return faulty goods by the given date may result in the delay in your refund.  While we will be happy to accept faulty returns up to 30 days from the original delivery date, items received after 20 calendar days will only be eligible for a 50% refund.


Please note that unfortunately we are unable to accept faulty goods which are received 30 calendar days after the original notification date.