Frequently asked questions

Are all VoilaVoile products made to order?

 

Absolutely.  All of our made-to measure products are manufactured by a team of specialist tailors.  We also stock a range of ready made products.  We use the most luxurious fabrics from around the world, which are hand picked from a select group of exclusive independent partners.  We have excellent relationships with our partners most of our fabrics are exclusive.  This means they are not available anywhere else in the UK.

 

How can I make sure I measure my windows correctly?

 

Our measurement guide [hyperlink to measurement guide page] can help you find the measurements we need to tailor your made-to-measure products.  

 

The specification tool then lets you pick which fabric, style and hang you would like, and lets you enter your measurements.

 

Can I speak to you if I have trouble finding my measurements?

 

Of course, we are always happy to help.  You can call us on 0800 XXX XXXX, or drop us an email here: support@voilavoile.com.

 

Can you send me a fabric before I create my curtains, so I can see if it will match my furniture?

 

Yes!  We want to inspire you to create your perfect look for your room and seeing a fabric can help you visualise how it will look in your home.  We are happy to send you as many swatches as you need before you place your order.  

 

Will I still be able to order additional accessories to match my curtains in the future?

 

Of course.  If your fabric is still listed on the VoileVoile website, please order your additional items using the standard order process.

 

If your fabric is no longer featured on the website, it may have been discontinued.  If this is the case, please let us know and we will contact the manufacturer to see if we can arrange an additional order.


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