Terms & Conditions

General

These terms and conditions set out the basis on which you can use and place orders on www.voilavoile.com. By ordering goods from our webiste you are deemed to have understood and accepted these terms.

Cancellation Right

If you need to cancel your order for any reason please email us as early as possible at info@voilavoile.com quoting your name, order number, item description and date of order.

 

Cancellation of orders will be entitled to 100% refund, if the work on www.voilavoile.com has not started, however, Made to Measure curtains and Blinds are by their nature unlikely to be resold and there for we are unable to give a refund once work has been commenced.




Refund Policy

Please email us at info@voilavoile.com quoting your name, order number, item description and date of order with reason for return. Once we have given you a Return Number you can then return the item to us.

 

·         We will issue a full refund including the returning costs for faulty products or incorrectly supplied goods.

·         Please send all returns to: www.voilavoile.com, 1211, Unit 15, Admiralty Way, Camberley, Surrey, GU15 3DT

·         Please give us at least 5 days to process your refund once we have received your goods. The refund will be credited to the payment account.

·         If you provided an email address we will send you an email confirming that we have refunded your card.

 

 

Product Fault 

In the unlikely event if there is a fault with your product, we will normally offer a prompt exchange or refund of the goods provided that

·         The fault is clearly as a result of poor workmanship or faulty materials

·         The fault is not the direct result of normal wear and tear or negligent actions

·         We reserve the right to assess whether the fault meets the above criteria.

 

 

Correct Measurements 

Please note that it is the customer’s responsibility to ensure that the measurements for made to measure products supplied are correct. Please following the measuring guide provided. If you require any further advice, please do not hesitate to contact us. We cannot accept returns for made to measure curtains and made to measure roman blinds that have been made using incorrect measurements. In some situations, we may be able to alter the goods, however, any cost in doing do will be borne by the customer.

 



Accuracy of Content 

www.voilavoile.com has taken every possible care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All images used are mainly for illustrative purposes. The images are made to represent the colours and design pattern as best that is possible. However, pattern layout may vary due to the cut of the material so images may not replicate the product pattern exactly.


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